- Log into the portal as the admin.
- Under the Admin link, select Exchange.
- Then select Recipients, and Mailboxes
- Then click the name of the user whose email you want to forward and select the Edit icon (little pencil).
- Now select Mailbox Features from the left and scroll down to the Mail Flow section, and click View details.
- In the delivery options, Check the box next to Enable Forwarding.
- Select the email address to forward to using the browse button.
- Now you can tell it whether to continue delivering email tot he original mailbox or not.
- Hit save and this should start forwarding new emails immediately.
Hope this helps.