STEPS TO CONVERT REGULAR MAILBOX TO SHARED MAILBOX

To convert a regular mailbox to a shared mailbox, follow the given simple steps:

  1. Log in to your Office 365 account. Go to Admin.
  2. In the Office 365 admin center, choose the Active users option.
  3. Choose the user mailbox which you want to convert to the shared mailbox. Click Mail Settings.
  4. Then, click Convert to shared mailbox to convert your regular mailbox to a shared one.
  5. Finally, click Convert to convert the mailbox to a shared mailbox.
  6. Your mailbox has been converted to a shared mailbox.

We will now move to see how a shared mailbox can be converted to a regular mailbox in Office 365.

STEPS TO CONVERT A SHARED MAILBOX BACK TO A REGULAR MAILBOX

One can convert a shared mailbox to a regular mailbox easily by following the steps:

  1. Login to your Office 365 account as administrator. Navigate to Office 365 Admin Center and select Exchange.
  2. Go to Recipients>>Shared. Select the shared mailbox and then click Convert under Convert to regular mailbox.
  3. A warning message will pop up asking for confirmation. Click Yes to continue.
  4. Note: You need to assign a license and reset the password for mailbox after conversion.

  5. The conversion will take a little time. After that, a completion message is displayed. Once completed, click Close to exit.
  6. When you sign in to Office 365 again, you can find that this shared mailbox has been converted to a regular mailbox. The converted mailbox contains all the data of the shared mailbox.